How can we help?

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

How do I download my digital passport? Go to Visitbuckscounty.com/AleTrail and click on ‘Get Your Free Passport.” You will then be directed to a short form. Once you’ve completed the form, you will receive a text message to your mobile device with a link to the digital passport. Make sure to hit “Add to Homescreen” so you don’t have to come back to the text every time to access your pass. Is it free to download the passport? Yes, there is no cost for the Bucks County Ale Trail Passport! However, a purchase is necessary at each participating brewery to obtain a redemption PIN on your mobile pass. How can I win a prize? Make a purchase (check in) or redeem discounts at five or more breweries along the Bucks County Ale Trail, fill out the form at the top of your mobile pass, and we'll mail you your official Bucks County Ale Trail t-shirt! How do I redeem my prize? Fill out the form at the top of your mobile passport once you have redeemed at 5 locations and Visit Bucks County will send you your T-shirt! (Sizes and availability may vary. Please allow 4-6 weeks to receive your T-shirt.) Does the passport expire (do I have to complete it within a certain amount of time)? The passport will expire within a year after sign-up. You can always sign up for a new passport after your first one expires, but your "check ins" and "redemptions" will not carry over. Can I have my passport stamped at beer festivals and event? At this time, stamps are only available at participating breweries. Any tips on participating? Have fun and make sure to share your experience by using the hashtag #DrinkinBucksCo. Please drink responsibly and use a designated driver. Who is organizing the Bucks County Ale Trail Passport? Along with their industry partners, the Bucks County Ale Trail is organized by Visit Bucks County (VBC). VBC is the official tourism promotion agency for Bucks County and serves to create economic impact and support hospitality-related organizations in the County. How old do I need to be to participate? Participants must be 21 years old to participate in the Bucks County Ale Trail Passport. How can I keep in touch with Visit Bucks County? By providing your email address, you agree to receive Visit Bucks County communications. You may unsubscribe at any time. For all other inquiries regarding the passport, please contact: Bucks County Visitor Center visitorcenter@visitbuckscounty.com 215-639-0300